The restoration process is complex to navigate, especially for first-time homeowners responding to a natural disaster and building damage. Home and business owners must be prepared for the many moving parts and overwhelming restoration process. From insurers and outside managers to restoration companies and subcontractors, there are many organizations involved in successfully restoring a property. In a process that requires changing timelines and a flexible pace to accommodate collaborative efforts among industry experts, owners must prepare to think cooperatively and stay informed.
Restoration companies, insurance providers and other groups vital to rebuilding successfully move projects forward by adopting a cooperative mindset to achieve the best possible project outcome. A well-done restoration job moves the job forward while taking into account the needs and concerns of all parties involved, including the owner.
The team at BluSky Restoration Contractors, an award-winning Centennial, CO-based mitigation and restoration company, fully supports a collaborative approach to your work. “In my humble opinion,” said Mike Erekson, director of performance-driven operations for BluSky Restoration Contractors, “everyone involved in the mitigation and restoration process must work together and bring their unique skills to the group. To ensure a smooth process from start to finish, insurance companies, restoration subcontractors, contractors, and all other parties must do their best. When a client or partner is unwilling to work with the team, the project struggles to meet deadlines, budgets, and successful completion. “
There are five main steps in the restoration process, each of which requires an experienced team member or company to step in. Being familiar with each step positions a property owner to participate actively and informed. With an understanding of the restoration workflow and project benchmarks, you will come prepared to think cooperatively and collaborate.
Start by immediately filing a claim with your insurance company. Report the damage with photos, evidence, and other tangible documentation. Your insurance company will work with you to quickly generate a quote and find an adjuster. Begin cleaning, drying, or clearing your property before it is assigned to your insurance adjuster, unless instructed otherwise by the insurance provider. By starting high, you reduce downtime and additional damage to the building. Connect with a reputable catering company in your area. This can be at the behest of your insurance company, or you can choose to find one on your own. It is important to find a professional agency as soon as possible. Start looking for ways to store your items safely. This could be in a separate (undamaged) area of your building, in a storage unit, or in a PODS container. Be sure to speak with your restoration contractor about their recommendations for your home, property, and inventory. As your project nears completion, do what you can to monitor the work that is being done, registering against the established work plan you were given at the start of the project. Communicate clearly, concisely and effectively to reduce obstacles. Your continued cooperation will help the insurance provider and contractor complete the job in a timely manner.
In all phases of the restoration process, two fundamental principles of performance should be evident: professionalism and teamwork.. In this context, professionalism refers to the ability to provide quality customer services even in the most stressful situations. Teamwork is the art of balancing multiple vendors, industries, and situations with courteous decorum and first-rate service. These values are necessary for a positive and productive catering experience, particularly for facility owners experiencing loss of income from a property. Creating a professional and cooperative environment facilitates a streamlined restoration process and mitigates undue stress in an already stressful situation. Hiring companies that do not embrace these core values creates obstacles to a well-executed restoration project.
Take advantage of your knowledge of the industry to find the best restoration subcontractor for your needs. Before starting the hiring process, consider these evaluation tips:
If possible, identify a high-quality restoration subcontractor before any emergency or disaster strikes your property. Look for local companies that have great word-of-mouth references and high-ranking online reviews. Check that the company has obtained the IICRC (Institute of Cleaning and Restoration Inspection) certification. Read carefully and understand the company contract. If you have any questions, please ask for clarification before signing. Understand the scope of the restoration company’s work. If your questions remain unanswered, consider finding a different restoration and remediation group. In the event of a major loss, know exactly what your insurance company expects to move the project forward. Consult your claims adjuster if you have any questions and get all answers in writing.
Thinking cooperatively during a restoration event is key to navigating a post-disaster project. While your insurance company may have the final option, choosing the best restoration and rebuilding provider is paramount to a job well done. Response time is often critical to the restoration, rescue and recovery of your business and property. Your insurance provider, third-party administrator, BluSky restoration subcontractor, and other team members must work together to move your project forward with professionalism, teamwork, and collaboration.